Residential Carpet Cleaning

1) Please schedule any other contractors outside of our cleaning time.

2) Please schedule driveway sealing/coating for AFTER we’ve been there to clean.

3) Please keep pets and children out of the work area so there are no accidents or disruptions.

4) Do not use any store-bought products to try to remove any stains before we arrive, as these may interact with our cleaning agents.

5) Please close the doors of areas we will not be cleaning. (We will not enter a closed door unless otherwise discussed.)

6) Please notify us prior to the cleaning if any family members have severe allergies or health conditions that may be affected by cleaning products.

7) We will bring in our own filtered and softened water, but occasionally may need access to a utility sink and/or an outside faucet.

8) Please clear all entrances, walkways and stairs before our arrival.

9) Furniture Moving: We can move standard size couches, end tables & chairs on furniture sliders to clean underneath, and then will put blocks/tabs underneath the feet. All other furniture will remain in place and we’ll clean around those pieces. If your desire is to have the entire room empty of furniture before we clean, that is your (homeowner’s) responsibility before we arrive. If it is sitting on carpet that will be cleaned, we highly recommend waiting 24 hours before placing the furniture back on the carpet to give it enough time to fully dry.

10) Make sure little things are picked up off the floor before we arrive. We will clean around what is left on the floor but want to make sure we can get to as much of the carpet as possible.

11) If you have pets that shed or you haven't vacuumed in a while, please do a quick vacuuming to get up the top layer of debris on the carpet. When we arrive, we'll take care of the deep cleaning!

Short answer: No. We can clean around furniture.

Typically, this is how we handle furniture moving:

1) In living rooms, we are able to put furniture sliders underneath standard size couches, loveseats, chairs & end tables and then clean underneath them. (We'll tab/block the feet.) Everything else, we clean around.

2) In bedrooms, we clean around the furniture in the bedrooms. (Dressers are typically heavy and we don't want to break center supports underneath beds, so we don't move them.)

3) If you'd like everything moved out of the room(s) to be cleaned, that would be your responsibility before we arrive. After the cleaning, we recommend waiting 24 hours or until the carpet is totally dry before moving the furniture back to avoid color transfer from furniture feet (wood/metal) onto damp carpet.

When we’re done cleaning, the carpet will be slightly damp to the touch. It will probably take about 6-8 hours for the carpet to dry, but it really depends on the humidity levels inside and outside. We recommend turning the ceiling fans on and setting the furnace fan to “ON” for at least 24 hours to lower humidity levels in your home.

Please note that if your carpet is a little loose, it may have some ripples after cleaning due to humidity relaxing the carpet backing. This is completely normal! As the carpet dries, the backing will tighten up again and the ripples will dissipate. It may take up to 48 hours for this to completely resolve.

If you need to walk on the carpet while it’s still damp, wear socks (light foot traffic only). Shoes will track dirt and bare feet will leave oils on the carpet. Both of these will attract dirt, causing the carpet to re-soil faster than wearing socks (unless they’re dirty 😉 ).

Furniture can be moved back onto the carpet after 24 hours. If the feet on your furniture are plastic, earlier is fine. But wood or metal feet may leave a discoloration on the carpet if it’s still damp. Best to wait until the next day when possible.

We’re glad you asked! We have a terrific product in stock (only sold at A Guy In A Truck) called “Spot Out” that works on all kinds of food & drink spots and spills, plus things like blood, crayon, grass, grease, latex paint, oil, shoe polish, vomit, wax, wine and more. “Spot Out” leaves your carpet fresh and free of sticky, soil-attracting residues without any rinsing. Visit our showroom to pick up your bottle!

We have a few recommendations:

1) Spot Out - You may have received a sample of this in a goody bag after your carpet cleaning. We also have larger bottles available for purchase.

2) Furry Freshness removes pee, poo, puke & more! We may have a few more in stock or you can purchase it online.

3) Nature's Miracle can be found at local stores and does not interact with the cleaning agents that we use.

(We do NOT recommend using other carpet cleaners, oxidizers or enzymes because they may discolor the carpet before, during or after a carpet cleaning and they can also interfere with a professional grade enzyme treatment that may be required to remove pet accident soiling/odor from a carpet. But the 3 recommendations above are fine to try on your own and won't interfere or cause any issues.)

Carpet should be vacuumed at least 1x/week, but if there are pets in your home, it should be 2-3 times/week. Carpet acts like a filter and catches everything in the air like dust, germs, pet fur and dander, etc. How clean your carpet is (like an air filter) will determine your air quality. Make sure you have a good quality vacuum cleaner with a HEPA filter. This will be especially helpful with pets in the home, as it will trap the allergens in the vacuum instead of blowing them back into the air. If you need help finding a good vacuum, we recommend the Sanitaire QuietClean® SC5845B HEPA Upright Vacuum that we use on every job.

30-Day Guarantee

Occasionally after a deep cleaning of your carpet, a spot may wick up from the pad and re-appear. If this happens, just let us know within thirty (30) days of your cleaning, and we’ll be happy to come out and take care of it at no charge!

While there is no absolute guarantee that everything we clean will come out looking perfect or brand new again, we do guarantee that we will use every professional resource available to provide you with the best experience possible. If any part of our service is unsatisfactory, please contact us within thirty (30) days of your cleaning and we will address your concern to the best of our ability.

“12-Month Spot & Spill” Limited Warranty:

A Guy In A Truck highly recommends having Carpet Protector (like Scotchgard) applied to your carpet after it has been cleaned. This application helps protect the carpet fibers from wear, staining and can actually improve your vacuuming efficiency. Your carpet will look great and last longer! 

Included with the application of Carpet Protector, we offer a free 12-month “Spot & Spill” Limited Warranty. This warranty covers the areas that we cleaned and protected, and is for common household “food and drink spills”. 

We’ll leave you a bottle of Spot Out along with instructions on the bottle for how to clean up spots & spills. The vast majority of spots will come out easily with this little bottle of product! But if you still can’t remove the spot or spill with your Spot Out product, then just call us within 24 hours of the accident and we’ll send a technician out as soon as possible, at no charge! 

How to keep your “12 Month Spot and Spill” coverage in effect: 

This free “Spot & Spill Warranty” expires in 12 months from the date of service. To maintain your “Spot & Spill” coverage, simply call to schedule and have us clean and re-apply Carpet Protector to your carpet within 12 months. This will renew your “Spot & Spill” warranty for another 12 months - FREE OF CHARGE! 

Special Note: This warranty does NOT guarantee spot removal, as some spills may be permanent stains. However, all professional efforts will be used on your Covered Areas to restore your carpet, at no charge to you. (Offer applies only to professionally installed, wall-to-wall residential carpet. Commercial and tenant occupied properties are not covered.) 

Exclusions: 

This warranty does NOT provide free spotting calls for:

• Pet/human urine, feces, blood or vomit removal 
• Dirty and/or worn “traffic lanes” 
• Oil-based/latex-based stains or paints 
• Water or sewer damage